Goldline Research’s rigorous proprietary research process includes the following steps:

STEP 1: Industry Research and Criteria Formulation
We develop industry-specific evaluation criteria based on input from industry leaders, trade associations and consumers of the industry services. The criteria we develop include both objective and subjective information and are intended to guide us in identifying and selecting high-quality service providers.

STEP 2: Identify and Contact Pre-Screened Companies
We assemble lists of leading service providers in each industry using both public and private data. We then conduct individual screening interviews and collect company-specific data in order to evaluate and qualify each of the service providers that we have identified.

STEP 3: Service Provider Qualification Review
We evaluate each service provider individually. Only those that score highest in our evaluation process graduate to the next step. Our evaluation is based upon the predetermined set of industry-specific criteria that we develop for each industry and leverages the information that we gather in the interviews with the target service providers.

STEP 4: Reference Checks
The last step in our process is to conduct reference checks. Using a proprietary scoring system, we evaluate customer experiences for each service provider that qualifies during our evaluation process. We interview at least two client references for each service provider in order to learn more about a service provider’s track record of professionalism, service levels and performance.

STEP 5: Selection and List Publishing
Outstanding service providers that have scored highest in our evaluation process and that have received outstanding customer references are then chosen for inclusion on our lists of The Most Dependable™ service providers. Our lists are published in leading local, regional and national magazines.